Hidden heroes keep surgeries on track despite water disruption

When a major water line break disrupted operations at the Halifax Infirmary in April, it threatened to cancel dozens of scheduled surgeries. However, the heroic efforts of the medial device reprocessing (MDR) team ensured patients wouldn't face delays in critical care.

When the water went down, manager Pam Hunter and the MDR leadership team sprang into action to coordinate a massive logistical response. Equipment and staff were transported across multiple hospital sites so that sterile reprocessing could occur. The first step was working with their trusted trucking partner, AC Final Mile, to move equipment to the VG and Dartmouth General sites. 

Daily meetings helped prioritize the surgeries that needed to proceed. Through open communication and flexibility, the team demonstrated the true meaning of partnership. Staff willingly relocated to ensure patients received timely care; the team’s efforts ensured almost 250 procedures were completed at the Halifax Infirmary.

"Staff pulled together and did incredible work,” said Hunter, who added that other perioperative team members even volunteered their help during peak times. “When it comes to times like this, staff are just phenomenal.” 

Pam says she’s grateful to director Deb Garnier for helping to ensure smooth operations between Dartmouth General, Victoria General and the Halifax Infirmary.

Faced with a crisis, this unified team rose to the challenge. Their problem-solving and dedication kept the surgical workflow on track, reflecting their commitment to patient-centered care.  We share our gratitude to these unsung heroes for maintaining access to critical services, even in disruptive times.