QEII Halifax Infirmary Emergency Department is working with reduced space, which may lead to delays for those with less urgent concerns. Learn more here.
Nova Scotia Health has made changes to parking and the main entrance of the QEII Halifax Infirmary. Learn more.
YourHealthNS is a new app that lets you view your online health records and helps you to navigate health information, book services and discover care options, easier and faster than ever before, right from your phone or computer.
If you need technical, navigational or educational support while using the YourHealthNS app, please complete the form below.
Please do not include personal health information, or personal identifying information when submitting feedback. If you are having an emergency, call 911. This support team provides help to citizens trying to access and/or use the YourHealthNS app and they can not address personal health concerns.
We are working daily to improve the YourHealthNS experience and are asking you for your input and feedback to help us. Your opinions matter as we continuously improve and enhance our services, resources and information. To share your feedback, please fill out this form:
You can find a detailed list of FAQs about online health records with YourhealthNS here.
Why are health records being made available online?
Nova Scotia Health is committed to responding to the feedback we hear from our patients. The Nova Scotia Our Care report made it clear that patients want their online health records to be freely accessible so that they can be more engaged in their own healthcare.
What information from my online health records will be available?
Anyone with a Nova Scotia health card who is over the age of 16 and who chooses to access their health record online will have access to information about:
For a detailed list of what information will be included in your online health records and when it will appear within YourHealthNS, please click here.
Is my information safe and secure?
All data will be stored in a secure cloud environment. Your data will not be stored on the YourHealthNS app and can only be viewed through My NS Account from within the app, upon authentication. To learn more about a My NS Account, click here.
To find out what information is collected, how it's used and disclosed, how information is protected or to learn more about your privacy rights and choices, see our Privacy Notice.
Where will my healthcare data be stored?
All patient data is being securely stored on cloud-based servers in Canada.
Can patients revoke consent for their online health records through YourHealthNS?
It’s important for Nova Scotians to understand that any time you receive a healthcare service in Nova Scotia a health record is created. This record can then be used by healthcare providers across the healthcare system to have a better understanding of your complete medical history and provide you care that is appropriate. Health records will always be part of the system but it’s up to each patient to decide if they want to access them. The only way to do that will be through YourHealthNS with a secure login, or requesting paper records directly from a provider which may result in a fee.
When you use YourHealthNS to view your health records, your personal health information is collected, used and disclosed under the authority of the NS Personal Health Information Act. You have the right to withdraw your consent to the use or disclosure of your personal health information for this purpose at any time.
You can find the instructions to withdraw your consent here.
How will you ensure that records are protected?
No information is stored on the app; it only redirects you to where you can login to view your health records. Before you can log in you need to authenticate your identity by registering for a My NS Account. All information will be stored on a secure cloud (server) in Canada and in accordance with international standards for health data.
What is My NS Account and why is one needed to access records?
My NS Account is the Government of Nova Scotia’s secure online service. Nova Scotians can create a single account to access multiple online provincial services and to verify personal information online services that require it.
Records from the IWK are included, but I can’t see results for my child, why?
Families have other mechanisms to request access to their children’s health records. In developing the records component of the app, the focus has always been to provide patients with their own personal health information. The age to register to access this information through the app is 16. Anyone under 16 is unable to create an account and dependent profiles cannot be linked to those of parents or guardians.
It’s also important to remember that the IWK also provides women’s health and by providing access to IWK health records, we’re providing women who have access services through the IWK a more complete picture of their health history and information.
What about unattached patients? Will their records be available?
Yes. If you have a Nova Scotia health card and received healthcare in the province, a record will have been created that you can access.
What about people who are elderly or don’t want or have access to the equipment to access their records online? What options are available?
We understand that not everyone will be comfortable or able to access their records this way. Patients can still request paper copies from their healthcare provider but there may be a fee set by the provider.
Who do I contact for help with My NS Account?
Contact the Government of Nova Scotia’s My NS Account support team at 1-844-322-9375.
Who do I contact with concerns about my personal health information?
If you have a concern regarding your personal health information, please contact the Department of Health and Wellness Health Privacy and Records Management at phia@novascotia.ca.
Who do I contact if I think there is an error in my health information?
Contact Support by using the button at the top of this page.
For a detailed list of FAQs, click here.