Stacey Smith: Bringing healthcare home

For Stacey Smith, pharmacy is about more than prescriptions - it’s about people. With nearly 17 years of experience, Smith has dedicated her career to empowering patients, building trust and bringing healthcare closer to those who need it most.

A graduate of Dalhousie University’s College of Pharmacy, Smith began in retail pharmacy but soon realized she wanted a deeper connection with patients. “I didn’t want to just dispense medications, I wanted to teach, connect and make a difference.” That drive led her to become a Certified Diabetes Educator in 2011, pioneering a more hands-on, clinical role long before it became the norm.

Today, as part of the Northern Zone Mobile Health and Wellness Team, Smith travels to rural communities, helping patients access healthcare where it’s often lacking. “These communities sometimes feel forgotten. Our team shows up and says, ‘You matter. Your health matters.’ That’s what this work is about.”

Smith’s days are anything but routine. Whether she’s checking blood pressure, teaching patients about medications or running workshops on heart health and diabetes, her focus remains on creating meaningful connections. “We don’t just show up to tick boxes. We sit, listen and ask, ‘What do you need?’”

Smith shares a powerful example: “I met a woman overwhelmed by caring for her unwell spouse while struggling with her own health. At first, it was about blood sugar and blood pressure checks. But over time, it became real conversations about her challenges and goals. Now we start every visit by catching up. That’s how trust is built - one conversation at a time.”

Smith believes education is key to empowering patients. “So many people have never had their health conditions explained to them in simple terms. Once they understand the ‘why,’ they feel more in control.” Whether it’s creating easy-to-follow medication charts, introducing glucose monitors, or showing patients how to use apps like Maple or YourHealthNS, Smith ensures patients feel equipped to manage their health. “I gave a glucose monitor to one woman who struggled with her diabetes. When she realized she could see her blood sugar in real time, she said, ‘This changes everything.’ Those moments are why I do this.”

Smith’s small-town roots give her a unique connection to the patients she serves. “I grew up in a small community, so I know what it’s like to feel limited by geography. Sharing that with patients helps build trust - they know I understand.” The gratitude from communities also keeps her motivated. “People often say, ‘Thank you for coming. Please come back.’ It reminds me that our work matters. We’re showing up for people who might otherwise go without care.”

Outside of work, Smith stays busy cheering on her two kids at hockey and ringette games or enjoying family time skiing, golfing and traveling. Her family’s “happy place” is Anna Maria Island, a sunny getaway full of cherished memories.

To the communities served by the Mobile Health and Wellness Team, Smith’s message is simple: “Don’t hesitate to come and talk to us. We’re here to listen, support, and help in any way we can. If you think your community could benefit from a visit, let us know.”

With workshops, programs and new initiatives on the horizon, Smith and her team are committed to making healthcare more personal and accessible -one visit, one conversation, and one connection at a time.

Photo of Stacey Smith.