QEII Halifax Infirmary Emergency Department is working with reduced space, which may lead to delays for those with less urgent concerns. Learn more here.
Starting Saturday, December 14, the entrance to the QEII Halifax Infirmary Emergency Department will change to 1840 Bell Road. Learn more.
Navigating the healthcare system can sometimes feel overwhelming, especially when trying to find the right services or supports. That’s where Heather Humphries and Carol-Ann Parsons, Pictou County’s first Wellness Navigators, come in. Based at the One Door Chronic Disease Management Centre in New Glasgow, their goal is to help residents connect with the resources they need to improve their health and well-being.
What is a Wellness Navigator?
Wellness Navigators are Nova Scotia Health employees who help residents access healthcare and wellness services, set personal health goals, and find connections within the community. They work closely with local clinics, organizations, and community members to ensure services are easy to access and tailored to local needs. Whether it’s guiding someone through available resources or creating workshops like stress management or caregiver support, Heather and Carol-Ann provide a bridge to wellness.
This role is new to Pictou County but has been successful in other parts of Nova Scotia, including HRM and Truro. With their combined expertise in health and social work, Heather and Carol-Ann are well-equipped to support the community.
Meet Heather Humphries 
Heather is a registered nurse with 14 years of experience in frontline and mental health nursing. Recently relocated from Ontario, she saw the Wellness Navigator role as an opportunity to use her skills to support individuals in a meaningful way.
“My goal is to help people navigate services, set goals, and build support systems while they work toward better health,” Heather said. From educational seminars to caregiver support groups, she is committed to enhancing the quality of life for Pictou County residents.
Outside of work, Heather enjoys hiking with her five-year-old son and their dog while exploring Nova Scotia’s beautiful landscapes.
Meet Carol-Ann Parsons
Carol-Ann is a social worker with a background in mental health, addictions, immigration, and child welfare. Since moving to Pictou County in 2018, she has developed a strong connection with the community and is eager to contribute through her role as a Wellness Navigator.
“Our job is to listen to the community, identify needs, and connect people with the right resources,” said Carol-Ann. She also works with local organizations to develop workshops and programs—ranging from walking groups to wellness seminars—based on the community’s priorities.
When she’s not working, Carol-Ann enjoys spending time outdoors with her family and exploring all that Pictou County has to offer.
How Wellness Navigators Can Help
Heather and Carol-Ann assist with:
They also collaborate with local organizations to enhance existing programs, promote new initiatives, and build awareness of available services.
How to Connect
Residents can self-refer to the Wellness Navigator program or be referred by healthcare providers or community organizations. Heather and Carol-Ann are based at the One Door Centre but are available to support anyone in Pictou County.
If you are a Pictou County resident wishing to connect with them, email PCWellness@nshealth.ca or inquire through the One Door Centre’s administration by calling 902-755-7242. A Facebook page is also in development to keep residents informed about upcoming programs and resources.