Starting Saturday, December 14, 2024, the entrance to the QEII Halifax Infirmary Emergency Department has changed to 1840 Bell Road. Learn more.

 

Please plan for extra travel time when coming to the QEII Halifax Infirmary. As of February 18, the easternmost, northbound lane of Robie Street will be closed for the duration of the Halifax Infirmary Expansion Project, leaving two lanes open. Expect potential delays and consider alternative routes when possible.

Nova Scotia Health Website

When you’re ready to talk, we’re ready to listen.

The Nova Scotia Peer Support Phone Service is a non-crisis, toll-free support line available to Nova Scotians aged 18 and older. Staffed by trained peer supporters with lived experience of mental health or substance use challenges, this service provides emotional and social support during difficult times.
 

Call Toll-Free: 1-800-307-1686

Service Hours:

Wednesday to Friday
5pm to 11pm AT

Saturdays and Sundays
11am to 11pm AT

Closed Mondays and Tuesdays

This is not a crisis line. For emergencies, please contact the Mental Health Crisis Line at 1-888-429-8167 or call 911.

Who Can Call?

This service is for anyone who feels:

  • Alone, anxious, or overwhelmed
  • In need of someone to talk to about life’s challenges, such as:
    • A tough day at work
    • A difficult relationship
    • Supporting a loved one
    • Or other personal struggles

Please note: This service is not for crisis situations.  For emergencies, call the Mental Health Crisis Line at 1-888-429-8197 or call 911.

What to Expect When You Call

  • You will speak with a trained peer supporter who understands and can relate to your experience.
  • Peer supporters will listen, validate your feelings, and help you feel heard.
  • Your conversation is confidential unless there is a risk of harm to you or someone else.
  • Calls are not recorded, and you can remain anonymous. 

Frequently Asked Questions

What happens if no one answers? 

If no one is immediately available, you may leave a voicemail with your name and phone number. A peer supporter may call you back if time allows. Otherwise, you are encouraged to try again during the next service shift.

What if I get disconnected? 

If you are disconnected, you can call back anytime during operating hours. 

Service Guidelines

To ensure a positive and respectful experience:

  1. Respect Others: Refrain from using abusive or discriminatory language.
  2. Service Boundaries: Peer supporters provide emotional and social support but do not offer clinical advice, references, or follow-up services.
  3. Confidentiality: Your privacy is protected, except in cases of imminent risk of harm or suspected abuse. 

Other support services available

Mental Health Crisis Line
The Provincial Mental Health and Addictions Crisis Line provides crisis intervention for children, youth and adults experiencing a mental health crisis or mental distress.
For emergencies, call the Mental Health Crisis Line at 1-888-429-8197 or call 911 

Access Wellness Line
Access Wellness is a free single-session supportive counselling service for individuals (18 years and older), couples or families. 

Intake line
Mental Health and Addictions Provincial Intake is the entry point for all requests for service. 
The provincial toll free number is 1-855-922-1122.

Monday - 8:30 a.m to 4:30 p.m.
Tuesday - 8:30 a.m to 8:00 p.m.
Wednesday - 8:30 a.m to 4:30 p.m.
Thursday - 8:30 a.m to 8:00 p.m.
Friday - 8:30 a.m to 4:30 p.m.
(Open on all weekday holidays)


The NS Peer Support Phone Service

1-800-307-1686

Wednesday to Friday
5pm to 11pm AT

Saturdays and Sundays
11am to 11pm AT

Closed Mondays and Tuesdays

 

Employee Resources
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