Virtual urgent care hours expanded in Springhill

Monday, September 18, 2023 - 03:45PM

Hours of service for virtual urgent care at All Saints Springhill Hospital’s Collaborative Emergency Centre (CEC) are being extended. Starting Sept. 25, the service will be available Monday to Friday, 11 a.m. to 7 p.m.; on weekends and holidays 9 a.m. to 1 p.m.

The Collaborative Emergency Centre’s hours of service are temporarily reduced due to the unexpected and extended lack of physicians available to work in the CEC.

To access virtual urgent care service at All Saints Springhill Hospital, anyone with mild or moderate health concerns is registered and triaged. A Nova Scotia Health team member will support the patient by providing the technology and a quiet space for the virtual appointment with a health care provider (nurse or doctor).  

The Collaborative Emergency Centre is usually open 7 a.m. to 7 p.m., seven days a week, based on physician availability. People seeking this care should call 902-597-3773 for more information. If a physician is unavailable on a specific day, a closure notice will be posted on our temporary closures page. This facility is closed during overnight hours, 7 p.m. to 7 a.m. 

Nova Scotia Health launched the virtual urgent care Service in July to support the care needs of Nova Scotians during flooding that made travel impossible in parts of the province. Since then, we have expanded the hours and access points and more than 1,000 people have received virtual urgent care from home or at a growing number of Nova Scotia Health sites.

Virtual urgent care is available to all Nova Scotia-based patients with valid health cards, email and audio/video capable devices, and minor care needs such as:

  • Prescription refills or renewals (excluding prescriptions related to controlled substances)
  • Mild strains/sprains
  • Body aches
  • Mild headaches
  • Earaches
  • Sore throat
  • Minor infections
  • Skin and eye irritations
  • Mild asthma
  • Minor respiratory issues
  • Cough, flu or cold symptoms
  • Fever
  • Nasal congestion and sinus infection
  • Nausea
  • Diarrhea with stable vitals
  • Bites and stings
  • Tick bites
  • Nail infection
  • Painless red eye
  • Eyelid redness or bump
  • Urinary tract infections
  • Mental health concerns

Link to website: Nova Scotia Health Authority (nshealth.ca)