Family presence during COVID-19 - Important information for essential care partners/support people
Nova Scotia Health is gradually easing essential care partner, support person and caregiver restrictions.
An essential care partner (ECP) is a person(s) who provides physical, psychological and emotional support, as deemed important by a patient, resident, or client. An ECP is different from a social visitor or a paid support worker. Most often, they are family or close friends of the patient who typically know the patient’s health history, lifestyle, and personal values. All patients may choose who are designated to partner in their care and this may include: family, non-family caregivers, support people, friends, power of attorney, and/ or substitute decision makers.
Effective Monday, July 17, general visitation will resume within Nova Scotia Health facilities with guidance for safe visitation. This includes:
- A limit of two essential care partners, family or visitors at any one time for hospital inpatients, ambulatory care/day surgery patients and emergency department patients.
- More than two essential care partners, family or visitors can be permitted at any one time, taking into consideration the needs of the patient for those receiving hospice, palliative care, MAiD and other patients nearing end of life. The number of individuals in these situations is to be determined on a case-by-case basis by the clinical team. The team will make every effort possible to safely accommodate the requested number of individuals to be present.
Please note, programs, units and specialty clinic areas may implement more stringent visitation measures to meet the needs of their patients, especially those who are immunocompromised or if there is limited space.
Overnight visitation from essential care partners is permitted if the patient is not on additional precautions following a collective discussion with the site/unit manager or nursing staff. There are no age restrictions for visitors; children five years of age and under must be supervised at all times and are required to follow masking and hand hygiene protocols if able, or as tolerated.
If you feel unwell or have felt unwell in the past 48 hours, please do not visit.
If you are experiencing symptoms or someone you have had contact with has had COVID-19 infection in the past 10 days, please do not visit. When there is an outbreak on a unit, additional visitor restrictions may be put in place to help stop the spread of COVID-19 to our patients, staff and community members. This decision is made between the unit, the outbreak management team and the infection prevention and control team.
When there is an outbreak on a unit, additional visitor restrictions may be put in place to help stop the spread of COVID-19 to our patients, staff and community members. This decision is made between the unit, the outbreak management team and the infection prevention and control team.
Frequently asked questions
Who is an essential care partner (primary support person or family caregiver)?
An essential care partner (ECP) is a support person whose presence is considered essential to the safety and well-being of a patient while they are in the hospital. An ECP is different from a social visitor or a paid support worker. Most often, they are family or close friends of the patient who typically know the patient’s health history, lifestyle, and personal values. All patients may choose who are designated to partner in their care and this may include: family, non-family caregivers, support people, friends, power of attorney, and/ or substitute decision makers.
Does my support person have to be vaccinated?
No. Proof of vaccination is no longer required for essential care partners.
I have an appointment/test/procedure? Can I bring a support person with me?
Patients coming to hospital for cancer care, emergency, or ambulatory care clinics, appointments or produces are permitted to have two support people accompany them.
What options are there for me to connect with my loved one?
Technology is available to allow virtual involvement of family and loved ones with patients in hospital. In cases where support people are not permitted, care teams will make every effort to support virtual visits. Please discuss this option with your loved one’s care team.
What can I expect when I arrive at a hospital to visit a patient or accompany a patient to an appointment?
All essential care partners/support people will be screened at the entrance. If they are an approved essential care partner/support person, they will be asked whether they have any COVID-19 symptoms, had contact with anyone who has COVID-19, or are waiting for COVID-19 test results for symptoms or potential exposure. If they answer yes to any of these questions, they will not be able to enter the hospital.
The approved essential care partner will also be asked to clean their hands, wear a mask, and to follow safe physical distancing.
Who decides who the patient’s visitor/support persons will be?
The patient, or patient’s substitute decision maker, will identify the essential care partners/ support person(s).
Are appointments required for visiting a loved one?
Appointments are not required.
Are children permitted to visit a loved one?
The essential care partner must be at least 16 years old. Some exceptions may be made for compassionate reasons.
Important information for essential care partners, family caregivers and primary support people
Visitor restrictions are in place at all Nova Scotia Health hospitals to protect our vulnerable patients and staff and limit the spread of COVID-19. We understand how difficult these restrictions are for patients and families and how important it is to have loved ones present while a patient is in the hospital.
The following measures will help ensure patient, staff and visitor safety. All essential care partners/support people must:
- be feeling well at the date and time of the visit
- be screened upon entry - anyone with symptoms consistent with COVID-19, or are supposed to be self-isolating will not be permitted to enter
- wear a mask covering their nose and mouth at all times. Some areas require medical masks.
- maintain a physical distance of two metres (six feet) from staff and others, except your loved one
- wash their hands when entering and leaving the hospital and when entering and leaving the patient’s room
- go directly to and from the patient’s room, or visit location, and remain there for the duration of the visit
Procedures may vary by site and inpatient unit. If you have questions or concerns please speak with the care team or contact Patient Relations at 1-844-884-4177.
When there is an outbreak on a unit, additional visitor restrictions may be put in place to help stop the spread of COVID-19 to our patients, staff and community members. This decision is made between the unit, the outbreak management team and the infection prevention and control team.
Essential care partners are always allowed for compassionate reasons, such as if the patient is dying. They can also be allowed when they are needed for patient well-being. This decision is made by the care team.
Restrictions for essential care partners can vary based on the circumstances of each outbreak. Teams consider many factors in making these decisions, including whether patients are in shared rooms, and whether there continue to be new cases of COVID-19 on the unit.
