The emergency department is located on the main level and has its own entrance. It is open 24 hours a day, seven days a week.
If you need help immediately, call 911.
To access the mental health mobile crisis team, call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.
Clinics & Services
View the list of NSHA programs and services
Visitors are welcome daily between the hours of 1 p.m. and 8 p.m. Please check with nursing staff if you want to visit outside of the standard visiting hours.
A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.
There are a limited number of metered accessible parking spots. They are located between the main entrance and emergency entrance. These spaces are intended for short-term visits and are cost $1 per hour.
For those visiting on a frequent basis, discounted parking tokens can be purchased from the business office located on the main floor across from ambulatory care. The discounted tokens cost:
- Two for $5
- 10 for $20
- 20 for $30
Semi-private and Private Rooms in Nova Scotia Hospitals
- Private room: Includes one bed and one washroom. You can find current rates here.
- Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.
Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.
When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.
When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room
You can find updated information about costs associated with semi-private and private Rooms in the hospital here.
Fees and Bill Payments
You can find updated information about fees and bill payments for Canadians and out of country patients here.
TV & Phone in Your Room
TV and phone services are available in patient rooms.
To arrange for TV connection, call 1-866-223-3686. Fees apply for this service.
For phone service, dial 899 directly from the patient room or call 1-800-760-8969. Fees apply for this service.
To reach a patient who has phone service, please call 1-902-667-7563.
All patients are provided with meals and snacks during their stay. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive.
Cafeteria & Vending Machines
Crema Coffee shop, main level next to the gift shop
Hours of Operation:
Monday to Friday: 7 a.m. to 7 p.m.
The shop provides freshly ground coffee, specialty drinks, made-to-order sandwiches, breakfast treats and more.
Treats and Treasures Gift Shoppe, main lobby
Hours of Operation:
Monday to Thursday: 9:30 a.m. to 4:30 p.m. and 6 p.m. to 8 p.m.
Friday: 9:30 a.m. to 4:30 p.m.
Saturday and Sunday: 1 p.m. to 4 p.m.
Please note: the gift shop is closed for the evenings in July and August.
The gift shop is operated by the Cumberland Health Care Auxiliary
A banking machine is located just inside the main entrance. Change machines are also located in the main lobby and in the emergency room waiting area.
Spiritual Spaces & Quiet Rooms
There is a spiritual space/chapel located on the main floor between intensive care unit and the emergency department. There are also a number of family/quiet rooms located throughout the building. Nursing staff can help you find one.
The Cumberland Regional Health Care Centre is located in Upper Nappan on the outskirts of Amherst, Nova Scotia. It offers a wide range of programs and services for residents of Amherst and surrounding areas and specialty services for residents of Cumberland County.