Contact Us

  • Please call 811 for health advice & 911 for emergencies 
  • Mental health crisis line: 1-888-429-8167 (toll-free)
  • If your MSI card has been lost or stolen, please call (toll-free): 1-800-563-8880 (in Nova Scotia) between 8 a.m. and 5 p.m. Monday and Friday.
  • NSHA general inquiries: 1-844-491-5890 (for general public)
  • NSHA provincial media line: 1-844-483-3344 (for reporters and media outlets)

We’d love to hear your compliments and/or concerns. You can share these directly with your health care provider(s) or unit/department manager, or you can contact our patient relations team, listed below.

Find the patient relations contact in your area:

Halifax Regional Municipality, Eastern Shore and West Hants areas
Toll Free:  1-844-884-4177
Email:  healthcareexperience@nshealth.ca

Colchester, Cumberland, and Pictou County areas
Toll Free: 1-844-884-4177
Email:  patientfeedback@nshealth.ca

Annapolis Valley, South West and South Shore areas
Toll Free:  1-844-884-4177
Email:  feedback4@nshealth.ca 

Cape Breton, Antigonish and Guysborough areas
Toll Free: 1-844-884-4177
Email:  patientrep@nshealth.ca    

Other contacts:

Continuing care 
Human resources 
Media inquiries
Mental health and addictions intake numbers
Nova Scotia Health Card (MSI) (or call 1-800-563-8880 8 a.m. and 5 p.m. Monday to Friday)
Release of health information
General inquiries

Patient billing: nshaaccountsreceivable@nshealth.ca

*Canada Post is currently in labour negotiations with unions representing its employees. As a result, a labour disruption is possible. Nova Scotia Health Authority is monitoring the situation and if a postal disruption happens, we will expand our planning process accordingly.